*{padding:0;margin:0}
.floatRight{float: right;}
.clear{clear: both;}
.visitorBody{
    background-color: #eef0f6;
}
.h1, .h2, .h3, .h4, .h5, .h6, h1, h2, h3, h4, h5, h6 {
    font-family: inherit;
    font-weight: 500;
    line-height: 1.2;
    color: inherit;
}
.el-menu.el-menu--horizontal{
    border-bottom: none;
    padding-bottom: 4px;
}
.el-menu--horizontal>.el-menu-item.is-active{
    border-bottom: 3px solid #409EFF;
}
.chatBg .el-tabs__header{margin: 0;}
.faceBtn, .faceBtn:after, .faceBtn {
    border: 1px solid;
}
.iconBtns{
    border-top:1px solid #e4e4e4;
    color: #b2b2b2;
    padding: 2px 0;
}
.iconBtns div{
    margin-right: 10px;
    cursor: pointer;
}
.visitorFaceBtn{
    float: left;
    margin-left: 5px;
}

.visitorFaceBox{
    position: absolute;
    bottom: 105px;
}
.visitorIconBtns{
    margin-right: 8px;
    transform: scale(0.8);
}
.visitorIconBtns:hover{
    color:#484848;
}

.kefuFaceBox{
    position: absolute;
    bottom: 0px;
    z-index: 999;
}
.faceBtn {
    -webkit-border-radius: 50%;
    -moz-border-radius: 50%;
    -o-border-radius: 50%;
    border-radius: 50%;
    height: 28px;
    width: 28px;
    display: inline-block;
    vertical-align: middle;
    font-style: normal;
    color: #9da0a0;
    text-align: left;
    text-indent: -9999px;
    direction: ltr;
    position: relative;
    cursor: pointer;
}
.faceBtn:before {
    content: '';
    pointer-events: none;
    -webkit-border-radius: 50%;
    -moz-border-radius: 50%;
    -o-border-radius: 50%;
    border-radius: 50%;
    box-shadow: 8px 0 0 0, 0 0 0 2px inset;
    height: 4px;
    width: 4px;
    left: 7px;
    position: absolute;
    top: 29%;
}
.faceBtn:after {
    content: '';
    pointer-events: none;
    -webkit-border-radius: 50%;
    -moz-border-radius: 50%;
    -o-border-radius: 50%;
    border-radius: 50%;
    -webkit-transform: translateX(-50%);
    -moz-transform: translateX(-50%);
    -ms-transform: translateX(-50%);
    -o-transform: translateX(-50%);
    transform: translateX(-50%);
    border-top-color: transparent;
    border-left-color: transparent;
    border-right-color: transparent;
    height: 15px;
    left: 50%;
    position: absolute;
    top: 10%;
    width: 15px;
}
.imageBtn {
    width: 32px;
    height: 23px;
    overflow: hidden;
    display: inline-block;
    vertical-align: middle;
    position: relative;
    font-style: normal;
    color: #9da0a0;
    text-align: left;
    text-indent: -9999px;
    direction: ltr;
    border: 1px solid;
}
.imageBtn:before {
    content: '';
    position: absolute;
    width: 17px;
    height: 16px;
    left: -2px;
    top: 10px;
    -webkit-transform: rotate(45deg);
    -moz-transform: rotate(45deg);
    -ms-transform: rotate(45deg);
    -o-transform: rotate(45deg);
    transform: rotate(45deg);
    box-shadow: inset 0 0 0 32px, 10px -6px 0 0;
}
.imageBtn:after {
    content: '';
    -webkit-border-radius: 50%;
    -moz-border-radius: 50%;
    -o-border-radius: 50%;
    border-radius: 50%;
    position: absolute;
    width: 3px;
    height: 3px;
    box-shadow: inset 0 0 0 32px;
    top: 5px;
    right: 5px
}
.visitorFolderBtn{
    float: left;
    margin-left: 20px;
}
.folderBtn {
    display: inline-block;
    background-color: transparent;
    overflow: hidden;
    font-size: 1px;
}
.folderBtn:before {
    content: '';
    float: left;
    background-color: #9da0a0;
    width: 15px;
    height: 3px;
    margin-left: 2px;
    border-top-left-radius: 2px;
    border-top-right-radius: 2px;
    box-shadow: 2px 2px 0 0 #9da0a0;
}
.folderBtn:after {
    content: '';
    float: left;
    clear: left;
    background-color: #d4d6d6;
    width: 33px;
    height: 22px;
    border-radius: 1px;
}
.visitorImageBtn{
    float: left;
    margin-left: 20px;
    margin-top: 2px;
}
.faceBox{
    width: 100%;
    background: #fff;
    z-index: 99999999;
    padding: 2px;
    display: none;
}
.faceBoxList{
    list-style: none;
    padding: 0;
    margin: 0;
}
.faceBoxList li{
    cursor: pointer;
    float: left;
    border: 1px solid #e8e8e8;
    width: 28px;
    overflow: hidden;
    margin: -1px 0 0 -1px;
    padding: 4px 2px;
    text-align: center;
}

@-webkit-keyframes bounce-up {
    25% {-webkit-transform: translateY(10px);}
    50%, 100% {-webkit-transform: translateY(0);}
    75% {-webkit-transform: translateY(-10px);}
}

@keyframes bounce-up {
    25% {transform: translateY(10px);}
    50%, 100% {transform: translateY(0);}
    75% {transform: translateY(-10px);}
}
.animate-bounce-up{ -webkit-animation: bounce-up 1.4s linear infinite;animation: bounce-up 1.4s linear infinite;}
.mainLogo{
    font-size: 20px;
    font-weight: bold;
    color: #fff;
}
.mainVersion{
    margin-left: 5px;
    font-size: 12px;
}
.el-submenu__title i{
    color: #fff;
}
.el-container{
    height: 100%;
}
.el-aside{
    height: 100%;
    background: #222d32;
}
.textDark {color: #343a40;}
.bgInfo {background-color: #17a2b8}
.bgSuccess {background-color: #28a745}
.bgDanger {background-color: #dc3545}
.bgInfo {background-color: #17a2b8}
.smallBox {
    border-radius: .25rem;
    box-shadow: 0 0 1px rgba(0,0,0,.125), 0 1px 3px rgba(0,0,0,.2);
    display: block;
    margin-bottom: 20px;
    position: relative;
    padding: 10px;
    color: #fff;
}
.settingMain h2{
    margin-bottom: 20px;
}
.settingMain h3{
    font-size: 24px;
    margin-bottom: 10px;
}
.bigPic{
    background: #ccc;
    width: 100%;
    height: 100%;
    position: fixed;
    top: 0;
    left: 0;
    z-index: 999;
    display: none;
    text-align: center;
}
/*客服聊天主板*/
.chatBg{background: #fff;border: solid 1px #e6e6e6;overflow: hidden;}
.chatLeft{height:100%;overflow:auto;}
.chatLeft .el-tabs__nav,.chatRight .el-tabs__nav {
    margin-left: 20px;
}
.chatRight{
    height: 100%;
    overflow: scroll;
    overflow: scroll!important;
}
.onlineUsers {
    padding: 4px;
    height: 40px;
    line-height: 40px;
    font-size: 14px;
    border-bottom: solid 1px #e6e6e6;
}
.onlineUsers a{
    color: #333;
}
.onlineUsers:hover,.onlineUsers.cur{background-color: #f0f9eb;color: #67C23A;}
.imgGray {-webkit-filter: grayscale(100%);-ms-filter: grayscale(100%);filter: grayscale(100%);filter: gray;color:#888;}
.hasLastMsg{line-height: normal;}
.lastNewMsg{font-size: 12px;color: #7f7f7f;margin-top: 4px;overflow: hidden;height: 16px;}
/*客服页*/
.chatKfPageApp{
    max-width: 800px;
    margin:0 auto;
}
.chatCenter{
    background: #fff;
    margin: 0 auto;
    box-shadow: 2px 2px 6px rgba(0,0,0,.3);
    overflow: hidden;
    width: 100%;
}
.chatContext{
    width: 100%;
    text-align: left;
    position: relative;
    background: rgb(245,245,245);
}
.chatBox{
    /*overflow-y: auto;*/
    overflow-x: hidden;
    background: rgb(245,245,245);
    /*margin-bottom: 80px;*/
}
.chatVisitorPage{
    height: calc(100% - 100px);
    overflow-y: auto;
}
.chatVisitorPage .chatBox{
    padding: 0 4px;
}
.chatBox .el-col{margin:10px 0;}
.chatUser{
    font-size: 12px;
    white-space: nowrap;
    color: #999;
    text-align: left;
    margin-top: -15px;
}
.chatMainPage{
    margin-top: 1px;
}
.chatContent{
    background-color: rgb(255,255,255);
    color: #000;
    border: 1px solid rgb(237,237,237);
    padding: 8px 15px;
    word-break: break-all;
    position: relative;
    border-radius: 5px;
    display: inline-block;
    line-height: 21px;
    font-size: 14px;
}
a{color: #07a9fe;text-decoration: none;}
.chatContent:before,.chatContent:after {
    content: "";
    display: block;
    position: absolute;
    width:0;
    height: 0;
    border: 6px solid transparent;
    border-right-color: rgba(255,255,255,1);
    left: -11px;
    top: 10px;
    z-index:1;
}
.chatContent:after {
    left: -12px;
    border-right-color: rgb(237,237,237);
    z-index:0;
}
/*.chatContent:after {*/
/*    content: '';*/
/*    position: absolute;*/
/*    left: -10px;*/
/*    top: 13px;*/
/*    width: 0;*/
/*    height: 0;*/
/*    border-style: dashed;*/
/*    border-color: transparent;*/
/*    overflow: hidden;*/
/*    border-width: 10px;*/
/*    border-top-style: solid;*/
/*    border-top-color: rgb(255,255,255);*/
/*}*/
.chatBoxMe .chatContent{float: right;background-color: rgb(152,225,101);border: 1px solid rgb(145, 215, 96);}
.chatBoxMe .chatContent:after{border-left-color: rgba(152,225,101,1);border-right:none;left:auto;right: -5px;}
.chatBoxMe .chatContent:before{border-left-color: rgb(152,225,101);border-right:none;right: -5px;left: auto;}
.chatBoxMe .el-col-3{float: right;text-align: right;}
.chatBoxMe .chatUser{text-align: right}
.chatArea{float: left;width: 85%;margin: 4px 0 0 4px;}
.chatArea .el-textarea__inner{padding: 1px 5px}
.btnArea{width: 10%;float: right;}
@media screen and (max-width: 500px) {
    body{background: #fff}
    .chatCenter{border: none;box-shadow:none;margin-top: 0px;}
    .chatArea {width: 70%;}
    .btnArea{width: 20%;}
}

.chatTitle{height: 30px;line-height: 30px;color: #1989fa}
.chatBoxSend{background: #fff;height: 100px;}
.chatBoxSendBtn{float: right;margin: 12px 4px 0 0;}
.footContact{text-align: center;}
.footContact a{font-size: 12px;color: #999;text-decoration: none;}
.chatTime{text-align: center;color: #bbb;margin: 12px 0;font-size: 12px;}
.chatTime span{display: inline-block;padding: 2px 5px;background: rgb(218,218,218);color: #fff;}
.chatTimeHide{display: none;}
.visitorInfo .el-menu-item{
    font-size: 12px;
}
.chatRightTitle{
    color: #303133;
    height: 40px;
    line-height: 40px;
    padding:0 10px;
    font-size: 14px;
    border-bottom:1px solid #E4E7ED;
}
.chatRightTitle a{
    float: right;
    text-decoration: none;
    color: #519eff;
}
.replyBox{
    font-size: 12px;
    min-height: 300px;
    background: #fff;
    border: solid 1px #e6e6e6;
    margin-top: 5px;
    margin-bottom: 50px;
}
.replyItem:hover{
    background-color: #f0f9eb;
    color: #67C23A;
}
.replyContent{
    padding: 0 10px;
}
.replySearch{
    margin: 5px 7px;
    width: 96% !important;
}
.iconBtnsBox{
    position: relative;
    margin-top: 4px;
}
.kefuMainBg{background: #f5f5f5;border: solid 1px #e6e6e6;boder-top:none;}
.kefuFuncBtns{background:#fff;margin: 2px 0px;color: #7f7f7f;border-bottom: 1px solid #e6e6e6;font-size: 12px;padding: 5px 0px;}

.kefuFuncBox{
    position: absolute;
    bottom: 0px;
    width: 100%;
    padding-bottom: 10px;
    background: #fff;
}
.kefuFuncBox .el-textarea{width: 99%;}
.kefuFolderBtn{vertical-align: middle;}
.visitorReply{
    font-size: 14px;
    line-height: 24px;
}
.visitorReplyTitle{

}
.visitorReplyContent{
    color:#007aff;
    cursor: pointer;
}
.iconBtnsBox .kefuSendBtn{margin-right: 4px;float: right;}
.clear{clear:both;}


.chatEntTitle {
    padding: 0 5px;
    width: 100%;
    z-index: 9;
    margin: 0 auto;
    height: 50px;
    line-height: 50px;
    overflow: hidden;
    font-size: 14px;
    color: #fff;
    overflow: hidden;
    background-color: rgb(11 113 236);
    align-items: center;
    justify-content: left;
    display: none;
}
.chatEntTitleLogo{
    margin-right: 5px;
}
@media screen and (min-width: 900px) {
    .chatCenter {
        border-top: none;
        border-bottom: none;
        border-radius: 8px;
        height: 94% !important;
        position: absolute;
        top: 18px;
        left: 50%;
        margin-left: -450px;
        max-width: 900px;
    }
    .chatVisitorPage{
        height: calc(100% - 150px);
    }
    .chatEntTitle{display: flex;}
}
.visitorEditorArea{
    margin: 0 5px;
}
.visitorEditorArea  textarea {
    padding: 7px 0 7px 8px;
    font-size:16px;
    line-height: 21px;
}
.visitorEditor{
    display: flex;
    align-items: center;
}
.visitorSendBtn{
    margin-right: 2px;
}
.chatAttach{display:inline-block;padding:6px 10px;margin:2px 0;background:#f0f7ff;border:1px solid #d0e3ff;border-radius:6px;color:#1a73e8;text-decoration:none;font-size:13px;word-break:break-all;}
.chatAttach:hover{background:#e3f0ff;}
.visitorTips{padding:6px 10px;font-size:12px;color:#666;background:#fff8e6;border-bottom:1px solid #f0e6c8;}
@media (max-width:768px){
  html,body{height:100%;}
  .chatMainPage .el-col-6:first-child{width:100% !important;max-width:100%;}
  .chatEntTitle span{font-size:14px;}
}

/* ===== 访客页手机端适配 ===== */
html, body.visitorBody {
  height: 100%;
  width: 100%;
  overflow: hidden;
  background: #eef0f6;
}
body.visitorBody #app.chatCenter,
.visitorBody .chatCenter {
  display: flex;
  flex-direction: column;
  height: 100vh;
  height: 100dvh;
  max-height: 100vh;
  max-height: 100dvh;
  width: 100%;
  margin: 0;
  border-radius: 0;
  box-shadow: none;
  position: relative;
  left: auto;
  top: auto;
  overflow: hidden;
}
.visitorBody .chatEntTitle {
  display: flex !important;
  flex: 0 0 48px;
  height: 48px;
  line-height: 48px;
  padding: 0 12px;
  box-sizing: border-box;
}
.visitorBody .chatContext.chatVisitorPage {
  flex: 1 1 auto;
  height: auto !important;
  min-height: 0;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
}
.visitorBody .chatVisitorPage .chatBox {
  padding: 8px 10px 12px;
  box-sizing: border-box;
}
.visitorBody .visitorTips {
  flex: 0 0 auto;
  padding: 6px 12px;
  font-size: 12px;
  line-height: 1.4;
  color: #8a6d3b;
  background: #fff8e6;
  border-top: 1px solid #f0e6c8;
  border-bottom: none;
}
.visitorBody .chatBoxSend {
  flex: 0 0 auto;
  height: auto !important;
  min-height: 0;
  padding: 0 0 env(safe-area-inset-bottom, 0);
  background: #fff;
  border-top: 1px solid #e8e8e8;
  position: relative;
  z-index: 20;
}
.visitorBody .iconBtns {
  display: flex;
  align-items: center;
  gap: 4px;
  padding: 6px 10px 0;
  border-top: none;
}
.visitorBody .visitorIconBtns {
  width: 36px;
  height: 36px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transform: none;
  font-size: 22px;
  color: #666;
}
.visitorBody .visitorEditor {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 6px 10px 8px;
  box-sizing: border-box;
}
.visitorBody .visitorEditorArea {
  flex: 1;
  margin: 0 !important;
}
.visitorBody .visitorEditorArea .el-textarea__inner {
  min-height: 40px !important;
  max-height: 96px;
  padding: 10px 12px;
  font-size: 16px !important; /* 防止 iOS 缩放 */
  line-height: 1.4;
  border-radius: 8px;
  background: #f5f6f8;
}
.visitorBody .visitorSendBtn {
  flex: 0 0 auto;
  margin: 0 0 2px 0 !important;
  height: 40px;
  padding: 0 16px;
  border-radius: 8px;
}
.visitorBody .footContact {
  display: none; /* 手机端隐藏版权，腾出输入区 */
}
.visitorBody .visitorFaceBox {
  bottom: auto;
  top: auto;
  left: 0;
  right: 0;
  position: absolute;
  bottom: 100%;
  max-height: 180px;
  overflow-y: auto;
  background: #fff;
  border-top: 1px solid #eee;
  z-index: 30;
}
.visitorBody .chatContent {
  max-width: 78%;
  font-size: 15px;
  line-height: 1.45;
}
.visitorBody .chatBox .el-col-3 {
  width: 42px !important;
  max-width: 42px;
  flex: 0 0 42px;
}
.visitorBody .chatBox .el-col-21 {
  width: calc(100% - 48px) !important;
  max-width: calc(100% - 48px);
}
.visitorBody .el-avatar {
  width: 36px !important;
  height: 36px !important;
}

/* 桌面端保持居中卡片，但输入区也改为自适应高度 */
@media screen and (min-width: 900px) {
  body.visitorBody {
    overflow: auto;
  }
  body.visitorBody #app.chatCenter,
  .visitorBody .chatCenter {
    height: 94vh !important;
    max-height: 94vh;
    max-width: 900px;
    position: absolute;
    top: 18px;
    left: 50%;
    margin-left: -450px;
    border-radius: 8px;
    box-shadow: 2px 2px 6px rgba(0,0,0,.3);
  }
  .visitorBody .footContact {
    display: block;
    padding: 4px 0 8px;
  }
  .visitorBody .chatBoxSend {
    padding-bottom: 0;
  }
}

/* 图标兜底：icono 缺失时仍可见操作按钮 */
.visitorBody .visitorFaceBtn:before { content: "😊"; font-style: normal; }
.visitorBody .visitorImageBtn:before { content: "🖼️"; font-style: normal; }
.visitorBody .visitorFolderBtn:before { content: "📎"; font-style: normal; }
.visitorBody .visitorIconBtns:before { font-size: 20px; line-height: 1; }
.visitorBody .icono-smile:before,
.visitorBody .icono-image:before,
.visitorBody .icono-folder:before { /* keep both */ }

/* 快捷问题 + 评价 */
.hotQuestionBar{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
  padding:8px 10px;
  background:#fff;
  border-top:1px solid #eee;
}
.hotQBtn{
  border:1px solid #d6e4ff;
  background:#f5f9ff;
  color:#1a73e8;
  border-radius:16px;
  padding:6px 12px;
  font-size:13px;
  line-height:1.2;
  cursor:pointer;
}
.hotQBtn:active{background:#e8f1ff;}
.rateEntryBtn{
  border-color:#ffe0b2;
  background:#fff8e6;
  color:#c67c00;
}
.ratePanel{
  background:#fff;
  border-top:1px solid #eee;
  padding:10px 12px 12px;
}
.rateTitle{font-size:14px;color:#333;margin-bottom:8px;font-weight:600;}
.rateBtns{display:flex;gap:8px;margin-bottom:8px;}
.rateBtn{
  flex:1;
  border:1px solid #ddd;
  background:#fafafa;
  border-radius:8px;
  padding:10px 0;
  font-size:14px;
  cursor:pointer;
}
.rateBtn.good.active{background:#e8f8ef;border-color:#67c23a;color:#67c23a;}
.rateBtn.mid.active{background:#fff8e6;border-color:#e6a23c;color:#e6a23c;}
.rateBtn.bad.active{background:#fdecee;border-color:#f56c6c;color:#f56c6c;}
.rateComment{
  width:100%;
  min-height:64px;
  border:1px solid #e5e5e5;
  border-radius:8px;
  padding:8px 10px;
  font-size:14px;
  box-sizing:border-box;
  resize:none;
  margin-bottom:8px;
}
.rateActions{display:flex;gap:8px;}
.rateSubmit{
  flex:1;
  border:none;
  background:#67c23a;
  color:#fff;
  border-radius:8px;
  padding:10px 0;
  font-size:14px;
  cursor:pointer;
}
.rateSubmit:disabled{opacity:.5;cursor:not-allowed;}
.rateCancel{
  flex:0 0 72px;
  border:1px solid #ddd;
  background:#fff;
  border-radius:8px;
  padding:10px 0;
  font-size:14px;
  cursor:pointer;
}

/* 正在输入 / 重连提示 */
.typingHint{
  margin-left:auto;
  font-size:12px;
  color:#67c23a;
  display:inline-flex;
  align-items:center;
  gap:2px;
  font-weight:500;
}
.typingHint i{
  width:5px;height:5px;border-radius:50%;background:#67c23a;
  display:inline-block;
  animation:typingDot 1.2s infinite ease-in-out;
}
.typingHint i:nth-child(2){animation-delay:.2s;}
.typingHint i:nth-child(3){animation-delay:.4s;}
@keyframes typingDot{
  0%,80%,100%{opacity:.25;transform:translateY(0)}
  40%{opacity:1;transform:translateY(-2px)}
}
.connStatusBar{
  text-align:center;
  font-size:12px;
  padding:6px 10px;
  line-height:1.4;
}
.connStatusBar.warn{background:#fff7e6;color:#d48806;border-bottom:1px solid #ffe7ba;}
.connStatusBar.error{background:#fff1f0;color:#cf1322;border-bottom:1px solid #ffa39e;}
.connStatusBar.ok{background:#f6ffed;color:#389e0d;border-bottom:1px solid #b7eb8f;}
.chatEntTitle{display:flex;align-items:center;gap:8px;}
.kefuTypingBar{
  margin:6px 12px;
  padding:8px 12px;
  background:#f5f7fa;
  border-radius:8px;
  font-size:13px;
  color:#606266;
  display:flex;
  align-items:center;
  gap:6px;
}
.kefuTypingBar .dots i{
  width:5px;height:5px;border-radius:50%;background:#909399;
  display:inline-block;animation:typingDot 1.2s infinite ease-in-out;
}
.kefuTypingBar .dots i:nth-child(2){animation-delay:.2s;}
.kefuTypingBar .dots i:nth-child(3){animation-delay:.4s;}
.bgWarning{background:linear-gradient(135deg,#e6a23c,#f3d19e)!important;color:#fff;}


/* ===== 正式售后页视觉 ===== */
body.visitorBody.aftersaleClean {
  background: #f2f4f7;
}
.aftersaleClean .chatEntTitle {
  background: #1f4b99 !important;
  padding: 0 14px !important;
  height: 56px !important;
  line-height: normal !important;
  gap: 10px;
}
.aftersaleClean .titleMain {
  display: flex;
  flex-direction: column;
  justify-content: center;
  min-width: 0;
}
.aftersaleClean .titleName {
  font-size: 15px;
  font-weight: 600;
  line-height: 1.2;
  color: #fff;
}
.aftersaleClean .titleStatus {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  opacity: .92;
  margin-top: 2px;
  color: #d7e4ff;
}
.aftersaleClean .titleStatus .dot {
  width: 6px; height: 6px; border-radius: 50%;
  background: #95d475;
  display: inline-block;
}
.aftersaleClean .titleStatus.offline .dot,
.aftersaleClean .titleStatus.offhours .dot { background: #f5c26b; }
.aftersaleClean .visitorTips {
  background: #f7f9fc;
  color: #5b6b7c;
  border-color: #e8edf3;
  border-top: 1px solid #e8edf3;
}
.aftersaleClean .footContact { display: none !important; }
.aftersaleClean .visitorEditorArea .el-textarea__inner {
  min-height: 72px !important;
  max-height: 140px !important;
  background: #f7f8fa;
  border: 1px solid #e5e7eb;
  border-radius: 10px;
}
.aftersaleClean .visitorSendBtn {
  height: 44px !important;
  border-radius: 10px !important;
  background: #1f4b99 !important;
  border-color: #1f4b99 !important;
  padding: 0 18px !important;
}
.aftersaleClean .visitorEditor {
  align-items: flex-end;
  padding: 8px 12px 12px;
}
.aftersaleClean .hotQBtn {
  border-radius: 14px;
  border-color: #d9e4f5;
  background: #f4f7fc;
  color: #1f4b99;
}
@media screen and (min-width: 900px) {
  .aftersaleClean.visitorBody #app.chatCenter,
  .visitorBody.aftersaleClean .chatCenter {
    box-shadow: 0 8px 28px rgba(31,75,153,.12);
    border: 1px solid #e6ebf2;
  }
}

.readHint{font-size:11px;color:#909399;margin-top:4px;text-align:right;}
.chatBoxMe .readHint{color:#8aa0b8;}
.recalledHint,.chatContent.recalled{color:#999;font-style:italic;}
.chatContent.recalled{background:#f5f5f5;}